Refund and Renewal Policy

1. Refund Policy

  1. Duplicate Payments: Refunds are applicable only in the case of duplicate payments made in error. A duplicate payment occurs when a customer unintentionally submits the same payment more than once for the same subscription period.

  2. Refund Request Process: To request a refund for a duplicate payment, please contact our customer support team at hello@tradersguide.online within 7 days of the duplicate payment occurrence. For support, you can use the designated support channels listed on our website.

  3. Proof of Duplicate Payment: When requesting a refund, customers must provide clear evidence of the duplicate payment. This includes transaction IDs, dates, and payment receipts. This information is necessary for us to verify the duplicate payment and process your refund promptly.

  4. Refund Approval: Refunds for duplicate payments will be approved only after verification by our finance department. Once approved, the refund will be processed through the original payment method, and the duplicate payment amount will be credited back to the customer’s account.

  5. Refund Timeline: Please allow up to 7 business days for the refund to be processed and reflected in your account. The timeline may vary depending on your payment provider.

2. Renewal Policy

  1. Manual Renewal: Our subscription plans require manual renewal. You are responsible for manually renewing your plan if you wish to continue your subscription.

  2. Cancellation: We do not offer auto-renewal for subscriptions. Your plan will automatically cancel upon expiration.

  3. Subscription Changes: If you wish to make changes to your subscription plan, such as upgrading, downgrading, or altering the billing frequency, please contact our customer support team. Changes will be applied to the next renewal cycle.

3. Agreement

By subscribing to our services, you agree to abide by this Refund and Renewal Policy. We reserve the right to modify this policy at any time, and any changes will be communicated to you through our website or via email. It is your responsibility to review this policy periodically for updates.

If you have any questions or concerns regarding our refund and renewal policy, please do not hesitate to contact our customer support team at hello@tradersguide.online for assistance.